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Miami Hub becomes the Bermuda Triangle of Lost Luggage...

Got a couple of really nice emails lately, asking why we haven't been posting so much...and hoping that everything was OK.  Well, the short answer, is that things are going just fine, we are living the good life, and a whole lot of what we do each day has already been covered in the more that 500 entries that we have already made to the blog.

It seems that nothing rated an entry of its own, so I just sort of didn't write anything...

That said, I have been becoming more and more aware (four stories in less than 30 days), of smart travelers bypassing Quito in favor of landing in Guayaquil, which is at sea level, and a lot closer to the Coast...who have arrived from Miami only to find that their luggage has fallen into a black hole.

When Matt and Clare, our latest Suite Guests, arrived a few days ago, they arrived with only their carry on luggage.  American Airlines had bumped them off of their confirmed flight in Miami..  It seems that the first leg of their American flight was a little late getting in, but their plane was still there--but no amount of pleading would get American to let them get on the flight.  They were allowed to take the next flight 3 hours later.  However when they finally arrived in Guayaquil, there was "no mas" as the last suitcase spun around the carousel--theirs were not on it.

They said that about 50 folks from their plane were standing in line to fill in lost luggage claims.  What I want to know, is just how in the heck does American Airlines have the nerve to take off when they know that 50 of their passengers will arrive with no luggage.  (Actually, I think I know why--there are important stats relating to "on time arrival"--not so much for "lost luggage and too bad")

As we were discussing this, Matt indicated to me that American Airlines was a member of "America's Ten Most Hated Companies".  It is obvious that all the airlines are squeezing every way they can to be profitable--it seems that treating passengers like cattle, and getting all your maintenance done in Mexico (as Delta does) are two approaches that are in vogue now.

So...here is another reminder...when packing, get as large a carry-on bag as each of you can legally carry, and fill it up with items that are essential for your first several days on your trip.  For sure, some changes of clothes...and any goodies that you can't live without...

Matt and Clare arrived Thursday night, and American delivered their luggage to our place at 5:00 on Sunday.  They were thrilled to get their stuff, especially since they had already spent over two hours on various phone calls to Guayaquil AA office.  They also spent some bucks on tips, as there were people at each end who worked their butts off to get the right bags to the right place.

It's a five hour round trip to our place from Guayaquil.  There is no way that American Airlines made any profit from the ticket sales to those folks whose luggage was lost...so why don't they work just as hard to make sure that your luggage gets to the AP with you, as they do trying to deliver your now found bags to all four corners of the country that you are visiting???

In the next entry, we will have photos of fun things we are doing...stay tuned...




Posted on Sun, April 3, 2011 at 09:34PM by Registered CommenterBob & Roxanne | Comments5 Comments

Reader Comments (5)

Peter says the word "service" no longer exists.
Glad all is well with you, just loved the pictures of you two on the patio of the suite on the last post, you look so well and rested.

Not at all like us here!!!

Cheers, keep posting more sunsets, restaurants, trinket stores and health issues!!

Shelagh and Peter

April 4, 2011 | Unregistered CommenterShelagh

AA is considered rude and hated among other airlines too.

April 4, 2011 | Unregistered Commenteranon

Thanks for the comments from Shelaigh and Peter, and Anon...I do have a ray of sunshine here, and that is that the people at American Airlines in Guayaquil are doing a great job trying to marry up luggage with "clothesless" passangers in the shortest possible time. It would help if they had some support from Miami, and from American Airlines' decision makers...

April 4, 2011 | Registered CommenterBob & Roxanne

Hello again,

Reading this made me curious. How long does it take to drive from Playas to Montanita? A rough idea would be helpful.

Things are progressing for us here in California. We sold our house and should close escrow in 45 days, God willing. After the 17 day contingency period passes, we are going to rush out to the Carolinas to find a small house to buy, fairly near our oldest son and his wife, having our first grandchild in 7 months or so. Then we will come home, pack up and drive to the Carolinas in my Surburban towing my 16 foot cargo trailer with our dogs and some things we cannot send with the movers. Hopefully, we will get there before the movers arrive with all our furniture and stuff, LOL.

Having a house in the States will be a "setback" in our Ecuador adventure, but we will spend at least 3 months a year between early January and early April, allowing us to spend the "best season" at the beach, and rent the condo for the Christmas/New Years holidays and Semana Santa at Easter. I would prefer to spend 9 months in Ecuador and 3 months in the Carolinas, but I have been outvoted by "Grandma", LOL.

Glad to see all is well with you guys. Looking forward to seeing you in the near future after we get settled in the new house and when the Playas condo is further along in construction when we will come down to finalize the floor plan and pick out all the finishes. We will definitely make a reservation for the "Suite" and spend some time in Montanita.

All the Best,

April 6, 2011 | Unregistered CommenterJRandKathy

Hi JR...good news all around, congrats!!! There are lots of folks writing to us who wish that they could say that their home has sold. To everyone out there Rox and I wish you the best!!!

Playas turnoff is about halfway from Salinas to Guayaquil, about a 2 hour trip, so I figure that Montanita is about 1 hour and 45 minutes to Montanita. Plus 30 minutes to get back on main road from Playas...

Good luck as you make all of your transitions...

Bob & Roxanne

April 6, 2011 | Registered CommenterBob & Roxanne

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