Got a couple of really nice emails lately, asking why we haven't been posting so much...and hoping that everything was OK. Well, the short answer, is that things are going just fine, we are living the good life, and a whole lot of what we do each day has already been covered in the more that 500 entries that we have already made to the blog.
It seems that nothing rated an entry of its own, so I just sort of didn't write anything...
That said, I have been becoming more and more aware (four stories in less than 30 days), of smart travelers bypassing Quito in favor of landing in Guayaquil, which is at sea level, and a lot closer to the Coast...who have arrived from Miami only to find that their luggage has fallen into a black hole.
When Matt and Clare, our latest Suite Guests, arrived a few days ago, they arrived with only their carry on luggage. American Airlines had bumped them off of their confirmed flight in Miami.. It seems that the first leg of their American flight was a little late getting in, but their plane was still there--but no amount of pleading would get American to let them get on the flight. They were allowed to take the next flight 3 hours later. However when they finally arrived in Guayaquil, there was "no mas" as the last suitcase spun around the carousel--theirs were not on it.
They said that about 50 folks from their plane were standing in line to fill in lost luggage claims. What I want to know, is just how in the heck does American Airlines have the nerve to take off when they know that 50 of their passengers will arrive with no luggage. (Actually, I think I know why--there are important stats relating to "on time arrival"--not so much for "lost luggage and too bad")
As we were discussing this, Matt indicated to me that American Airlines was a member of "America's Ten Most Hated Companies". It is obvious that all the airlines are squeezing every way they can to be profitable--it seems that treating passengers like cattle, and getting all your maintenance done in Mexico (as Delta does) are two approaches that are in vogue now.
So...here is another reminder...when packing, get as large a carry-on bag as each of you can legally carry, and fill it up with items that are essential for your first several days on your trip. For sure, some changes of clothes...and any goodies that you can't live without...
Matt and Clare arrived Thursday night, and American delivered their luggage to our place at 5:00 on Sunday. They were thrilled to get their stuff, especially since they had already spent over two hours on various phone calls to Guayaquil AA office. They also spent some bucks on tips, as there were people at each end who worked their butts off to get the right bags to the right place.
It's a five hour round trip to our place from Guayaquil. There is no way that American Airlines made any profit from the ticket sales to those folks whose luggage was lost...so why don't they work just as hard to make sure that your luggage gets to the AP with you, as they do trying to deliver your now found bags to all four corners of the country that you are visiting???
In the next entry, we will have photos of fun things we are doing...stay tuned...